New Customer Welcome
Set expectations with brand-new customers. Send right after signup, before the first visit.
Customer Care
Mid-Season Service Check-In
Ask how the service is going while there's still time to adjust. Send around the midpoint of the season.
Customer list 134 words
3 merge fields
The letter
Hi «CustomerName»,
We're halfway through the season, and that's exactly when we like to check in — not because something's wrong, but before anything could be.
How is the service going at «Address1»? Is the crew hitting the details you care about — the edging, the gates closed, the clippings where they belong? Is there a corner of the property you wish got more attention?
Honest answers help us more than polite ones. Small adjustments are easy to make mid-season, and we'd much rather fix a minor annoyance in July than hear about it for the first time in November.
If everything's great, no reply needed — we'll keep doing what we're doing. If anything could be better, reply to this email or give us a call and consider it handled.
Warm regards,
«CompanyName»
The highlighted «placeholders» are merge fields — LandscapingSoftware replaces each one with the matching value from your records, per recipient, when the merge runs. Copy them exactly as shown.
More Customer Care templates
End-of-Season Thank You
Close the season with genuine gratitude. Send after the final visit of the year.
Service Day Change Notice
Notify customers of a route or service-day change with plenty of warning. Send at least two weeks before the change takes effect.
Put this letter to work on your whole list.
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