Second Payment Reminder
Follow up on a balance that's still open after the first reminder. Send two to three weeks after the first reminder.
Billing & Office
Friendly Payment Reminder
Nudge a past-due balance without souring the relationship. Send about a week after an invoice goes past due.
Customer list 138 words
2 merge fields
The letter
Hi «CustomerName»,
This is a friendly nudge, nothing more: our records show an open balance on your account, and we suspect it simply slipped past — it happens to everyone, us included.
If the invoice is sitting in an inbox somewhere, no problem: you can pay online through your customer portal in under a minute, drop a check in the mail, or handle it by phone with the office — whichever is easiest.
If the payment is already on its way, thank you — please disregard this note, and our apologies for crossing in the mail. And if there's a question or concern holding things up, we'd genuinely like to hear it and get it sorted.
To take care of the balance or ask a question, reply to this email or give us a call.
With thanks,
«CompanyName»
The highlighted «placeholders» are merge fields — LandscapingSoftware replaces each one with the matching value from your records, per recipient, when the merge runs. Copy them exactly as shown.
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