New Customer Welcome
Set expectations with brand-new customers. Send right after signup, before the first visit.
Customer Care
Weather Delay Notice
Tell customers why the crew is late and when service resumes. Send when rain or storms knock the schedule off track.
Customer list 131 words
3 merge fields
The letter
Hi «CustomerName»,
Quick update: this week's weather has pushed our schedule back, and your regular visit is going to run behind. Rain isn't just an inconvenience — mowing wet turf ruts the ground, compacts the soil, and leaves a cut we wouldn't put our name on.
Here's what happens next: your visit is rescheduled automatically, our crews work extended hours once conditions allow, and routes catch up in order. You don't need to do anything, and delayed work is always made up — never skipped.
We'd rather deliver your service a day late and right than on time and wrong, and we appreciate your patience while the weather sorts itself out in «City».
Questions about your rescheduled visit? Reply to this email or give us a call.
Thanks for understanding,
«CompanyName»
The highlighted «placeholders» are merge fields — LandscapingSoftware replaces each one with the matching value from your records, per recipient, when the merge runs. Copy them exactly as shown.
More Customer Care templates
End-of-Season Thank You
Close the season with genuine gratitude. Send after the final visit of the year.
Mid-Season Service Check-In
Ask how the service is going while there's still time to adjust. Send around the midpoint of the season.
Put this letter to work on your whole list.
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